Not only will you get a real person on the telephone every time, it will be the nice sweet lady that is extremely helpful, knowledgeable and more than happy to assist you in your frame purchase. Never has she been not willing to talk to a person and never gives you "Just put it in your cart and purchase the frames like other companies" The frame quality, fit finish is the best I have ever seen period. They must inspect each piece because there are no nicks, scratches, dents or imperfections at all on every piece of frame I have purchased. Their prices are the cheapest and the best quality of any frame company I have googled. Order from Decor Frames and no one else, you will be 100% ecstatic with their quality, fit, finish, friendliness and prices. I personally purchased 9 frames from them and I am going to purchase more. They are a great company - trust me and trust in them. They are the finest frame company in the United States of America.
- John H. Ocala, Fla. Jul 04, 2020
Thank you so much for sending me the replacement screw-in picture hangers so quickly. It is so refreshing to find a company that is responsive to its customer needs, has a quality product line, and is a delight to work with. Decor Frames will always be my go-to supplier for my photography framing, and I have highly recommended this company to all my photographer friends.
- Phyliss G -New York Dec 19, 2017
I needed frames in a hurry so I indicated 2nd day delivery. The cost would have been $50.00 via UPS. I was pleasantly surprised to receive a call from Decor advising me they would ship out my order using US Postal- 2 day priority at HALF the cost. So nice to deal with a company that uses common sense and watches out for their customers interest.
- Kathy B - Indiana Nov 21, 2016
I used Decor Frames for large marker boards we produced. One of the large size frame pieces was damaged in shipping and had to be replaced. "Thanks for standing behind your shipment and getting the replacement to me quickly"
- Terry L, Austin Texas Aug 29, 2016
Finally found a metal picture frame company that I am happy with. My order was received on time as promised since I am a photographer selling at art shows and arriving on time is important with me. Prices were great, service exceptional. So glad I found Decor Frames.
- A. Alexander May 30, 2016
I am pleased to pass on my endorsement of Decor Frames. I have been a very happy repeat customer for over 4 years and have found their customer service to be exceptional. My photos are printed on aluminum. My customers and I are very pleased with how the finished products turn out with their frames. Before settling on the Decor frames I looked at several options and concluded that they offered a great balance between quality at a very competitive price resulting in high sales volume. Also of extreme importance, thanks to Shirley, their responsiveness and outstanding customer service.
- P. Brewer, California Dec 02, 2015
Decor frames offers fantastic customer service, pricing and quality. Their frames are outstanding.
- A. Lokken, Wisconsin Jan 05, 2012
I searched the web for metal frames and found Decor Frames to be the best price. I placed an order and it arrived very fast. When I started putting the frames together the corners were well cut and a great match. I feel the product is very good, well worth the money and I continue to order frames and keep getting the good service.
- Ron L. South Carolina Oct 12, 2011
The Decor Frame Company is a very customer friendly business, with an attitude to please and a superb product. I have nothing but praise for this companya associates and their product, packaging and service.
- John F. Maryland Photographer Oct 12, 2011
I received a very unusual task where I would need 2000+ frames in the course of a year. I searched the internet and located Decor Frames. I cold called them and the rest is history. What stands out is their customer service. They sent me a sample frame so I could make sure I was comfortable with their product; the only company that suggested doing that. Because my storage space is so limited, I needed them to make incremental deliveries, and they were more than accommodating, tracking deliveries and checking my progress so we would not experience a work stoppage due to a lack of frames. The project is nearing completion, and I just have to thank Ms. Shirley for taking such good care of us. I highly recommend Decor Frames.
- Debra - United States Space Alliance Aug 01, 2011
Thank you again. I am new to ordering frames and your attention to detail is VERY much appreciated.
- Christa T, Mocksville, N.C. May 10, 2020
These frames are easy to assemble, fit well, look beautiful and are very competitive priced. My e-mails were answered quickly which made the purchase process easy. Suggestions were made for the best way to construct and support larger frames. An issue with one pair was quickly remedied. I had been concerned about working with a company located thousands of miles away from me but I could not be more satisfied with the quality and service we received. We are very pleased with the product and would gladly purchase frames from Decor again.
- Gail, Eln Wyoming Dec 31, 1969
Thank you so much for your prompt service. Your company is amazing! I picked up the frames at the post office today and everything you sent me was correct and the frames fit so well together. It is wonderful to do business with you.
- Janice P, Alaska Jul 19, 2017
"Thank yo so much for specially sending out my frames so quickly to help me get ready for the show. I got the package today and now can get ahead with framing my paintings. So nice to deal with Decor. Thank you again and best wishes for the summer".
- Nary, Ithaca New York Jun 19, 2017
This is a "hidden gem" of a company -- Great frames, prices and service. Will definitely be coming back.
- Debbi J - Florida Sep 28, 2016
Impressed with the website which was easy to navigate. My order was handled timely which I need since I am an exhibiting photographer. Most please with my order. I will be ordering more frames from Decor and would highly recommend them to my fellow photographers.
- Kathy B, Brooklyn New York Aug 15, 2016
Best Quality - Best Prices -- Customer service - Unbeatable
- S. Kaiser, New Jersey Jan 10, 2015
I was delighted when I stumbled upon Decor Frames in my search for frames to use in my fine art photography business. Their prices are the best I have found and the quality is high. The turn around time, even on large orders, is very quick and my order is always correct. Their customer service cannot be beat. They are friendly and responds quickly to phone messages and e-mails. The combination of quality, price and customer service is a winner.
- V.Eishenhower, Albuquerque, NM Dec 05, 2012
I first found Decor Frames by letting my fingers search the web. What a great jewel I found! The frames are perfect, and come in various widths/lengths and colors. I love that i can make a custom frame with a minimal cost. Many of the frames I need are not your standard sizes so it gives me the opportunity to make the sizes I need without getting charged an arm and a leg and being able to pass this along to my customers as well. The frames are super easy to put together which is an added bonus. I normally receive my frames within 3-4 days after ordering tops. If I have a questions, their staff is happy to assist in any way. When we have so many businesses to choose from, I am happy to say every time I need a frame, I know who I am contacting -- Decor Frames. They are customer service oriented and friendly. I know every time I order my frames, they will be delivered in a timely manner, are accurate and my product is in perfect condition.
- Mary M. Tennessee Oct 13, 2011
I am a COMMERICIAL PHOTOGRAPHER located in West Virginia. My customers are large hospitals or industrial companies who never give me much turn around time for anything. I know that when I order frames from Decor Frames that I am going to get SUPER FAST service and wonderful pricing. I do nott even look for my frames or hardware anywhere. I just go straight to www. decor-frame.com and I am taken care of immediately.
- John S., West Virginia Oct 12, 2011
The frames have been received. All put together. They look great. Thank you so much for your prompt, courteous and extremely helpful customer service.
- Susan S. West Lebanon NH Dec 31, 1969
Just wanted to let you know my winters are my slow season and I will be back to full steam in late spring. Thank you for all your great frames and service. Much appreciated.
- JJ Zamaiko Nov 19, 2018
What a great company. I did not even purchase a frame from them but they so kindly helped me in receiving the missing hardware from an artwork that I purchased from an art show. And they did not even charge me Simply amazing this is the least I could for them.
- Kathy B, - San Antonio, Tx Dec 31, 1969
I am getting ready to hang an exhibit but had to trash one of the images. I picked another but needed a different size frame in a hurry. Now II will have it in plenty of time. You guys are great.
- Don D - North Carolina Mar 28, 2017
Just wanted you to know this is my second order from your company. You did a great job last time. Look forward to working with you again. Thanks
- William T, Sparks NV Nov 27, 2016
I have been ordering frames from Decor for the past 10 years. I have been pleased with their prices, quality and customer service and would highly recommend them. They have never disappointed me in any way.
- Gina B, Salt Lake City, Utah Jun 20, 2016
My frames arrived on Monday. Thanks for the usual prompt good service.
- M. Thomas May 04, 2016
Received my first order today. Fast service, great frames and a great price. Will be ordering more in the future.
- Kevin L. Apr 20, 2016
I have been a professional full time fine-art photographer for about 25 years and I have exclusively been ordering my frames from Decor. The quality of the frames is excellent, the prices are great, and the service is top-notch, usually getting my frames out on the same day that I order. They will continue getting all of my framing business.
- R.Owens, Maryland Feb 09, 2012
I have worked with Decor Frames for the past several years to supply my small senior portrait studios framing needs. Decor has always been a pleasure to work with, whether it is ordering on-line or placing an order over the phone. I have always found their customer service warm and attentive. My frames ship promptly and accurately and I love the free shipping with my large orders. I am sure that saves my company a lot of money. My customers like the specialty frames I order from Decor because they are so much nice than the "do-it-yourself" metal frames offered at the local craft and frame stores. I recommend Decor Frames to all my photographer friends.
- Tom U., Ohio Oct 11, 2011
We have done business with Decor Frames for over 7 years. I am an artist and own an art gallery/studio in a tourist town. I have often needed frames at the spur of the moment or for an art festival I am going to. We have always had timely and efficient service. They have always met our deadlines and have even bent over backwards many times to meet our needs. We appreciate their attitude and professionalism and are glad to have them as our frame supplier. We look forward to future business with them.
- Michelle,Gatlinburg, Tn. Aug 10, 2011